HTS EduCare Solutions for Education

Harris Technology Services Inc. (HTS) porvides Information Technology (IT) solutions, services and support to the Education Market throughout New Mexico and eastern Arizona.

Like all schools, your faculty, staff and students depend on your IT network. One of the major challenges in maintaining a computer network is trying to predict what will fail and when.

Your technology needs to be as flexible as your schools' operation, so we developed HTS EduCare Services. 

Our flexible Professional Network Management service offering HTS EduCare allows you to select individual services that meet specific needs within your network environment.  Simply work with us to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. 

You know your schools'  business better than anyone, so we put the decision and purchasing power in your hands!  

· 24x7 Performance Monitoring verifies all of the critical network devices that comprise your network are healthy and functioning reliably and optimally

· Network Services Monitoring verifies  the ongoing availability and connectivity of networking hardware (routers, switches, wireless access points). Monitoring of the ongoing health, performance, bandwidth, traffic and for hardware failures

· Server Support Services  -  Monitoring of the ongoing health, performance and errors of server hardware components Connectivity, CPU, Disk and Memory. Monitoring of the ongoing health, performance and errors in server-based Operating Systems (Windows, Linux etc)

· Workstation Support Services - Monitoring of the ongoing health, performance and errors of workstation hardware components; CPU, Disk and Memory

· Basic Security Services - Monitoring of the availability and connectivity of the  firewall to verify the device is up and running

· Printing Services - Monitoring of the ongoing availability and performance of the hardware and printing interface

· Standard Reporting - Quarterly on-site  meetings to review  reports, overall network health and strategic IT planning

· Priority Response Level - As a preferred contract customer, response to your issues and requests are handled by a more stringent set of terms, and are given priority over non-contract customers 

Beyond the Core Features the choice is yours

With our Down to Business Enhanced HTS EduCare Feature selections, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network devices, we enhance the reliability and stability of your IT assets.

Contact an HTS Account Manager today and discover how our Enhanced HTS EduCare Feature selections  or TotalCare Services can benefit you!

505-892-7364

info@htsusa.com

Dramatically reduced issue identification and diagnosis

· Reduced incident duration

· Reduced remediation expense

· Less lost productivity and downtime

Faster issue resolution

· With 24x7x365 monitoring, we dramatically shorten the time from computer failure to issues resolution.

· Our technicians  know the health of your network.

Access to an expert IT staff

· Our staff has many years of combined experience and multiple accreditations and certifications from technology leaders. Talk to us about the details.

Stealthy diagnosis and resolution of desktop problems

· With advanced remote support capabilities, desktop issues can be resolved without disrupting users.

Lower support costs through preferred customer rates

· Through participation in our HTS EduCare program, for any service work performed, you receive access to our preferred service support rates.

· Ask about adding TotalCare  all on/off-site labor are included in the price.