Network and Computer Support, Virtualization, Phone Systems, IP Security , Wireless, Hardware and Software, all on ACES Contracts.
We have solutions for Education. With over 15 years of experience we have seen what works and what doesn’t. We design, implement, and support computer network systems throughout the state of New Mexico with a client base consisting of both public and private sectors (60% in the K-12 education market).
We maintain a track record of designing IT systems based on the client requirements not just pushing the flavor of the month. We work with manufactures providing the best warranties in the industry allowing us to provide solutions that lowers the cost of ownership for our clients. Providing the right solutions reduces cost in maintenance, extended warranties and software support contracts.
Stop Buying Downtime and Invest In Uptime!
HTS EduCare (Available on CES)
Praise from West Las Vegas
I wanted to take the time to thank Mark Everett, Josh and Zandro for the work they did down here. Both are extremely knowledgeable and give great customer service. It was a bit hectic at times as my schedule is crazy with all the hats I wear around the district and the work Lisa and I have on our plates. Both were understanding and worked with us at IT as well as the staff at the sites to get the job completed. It came out better than I could have hoped for. From the racks to the cabling everything came out very professional.
The Director of the Headstart Program commented numerous times about how things came out. He has zero complaints since the install and all has remained working, which a new experience for him given the problems with previous vendors. Again thank you guys for the great work and I look forward to the next project. You guys do good work! I’ve been in the business for some time and the HTS team has been an absolute pleasure to work with. Very professional.
HTS EduCare Improves Management of IT Systems
EduCare provided by Harris Technology Services, Inc. has been a major factor in helping New Mexico School for the Deaf vastly improve its management of IT systems. In a rapidly changing technological world, precise skills come at a premium but are also key to keeping IT systems properly maintained. Lack of correct skills translates into issues of all kinds going undetected or being created and technology issues can quickly escalate into major issues and perhaps lead to critical systems failure. Key benefits EduCare provides for NMSD are accurate threshold monitoring; skilled problem resolution; measurable service level; flexibility so that the customer remains in the drivers set; reporting and real-time system access and much more. Because NMSD IT has become more problem free since we began leveraging the benefits of EduCare, we are now more able to make better IT productivity gains for NMSD. When I find something that works in IT, I tend to stick with it and that is our intention with Harris and EduCare.
Outstanding Tech Service
I had a serious problem on April 22 and Harris Tech was able to provide the needed tech service to resolve my problem. If it weren’t for Harris Tech, I would have been locked out an important server and may have even lost all the data that was stored on the server. Harris Tech is an exceptional organization with great techs who know what they are doing. Thank You Harris Tech!
Highly Recommended by Loving Municipal Schools
For the past 10.5 years, Harris Technologies has been providing us with Network Maintenance support and configuration. All of their Techs that have come to our district to do the work needed, have been very knowledgeable with what they need to do to keep the network up and running and solving the problems. Whenever we need help they always have someone available to help with our problems. I highly recommend Harris Technology Services for your network maintenance and configuration needs.
There is no company that I would trust more than HTS
I first began working with Harris Technology Services, HTS, in August of 2000 when I became the network administrator of a school district network. The network was large and growing very fast. Harris came in and took the network from several little independent networks and setup the structure that would enable me to grow the network into a fifteen mile fiber optic network connecting five schools using 1500+ computers. The district used HTS for network maintenance during the nine years that I served as Network Administrator and Technology Coordinator.
Mark Harris would come to the district during the summer as the network was growing and expanding. He would help me get the network ready with new services for the new school year. It was always a comfort to know that Mark was a simple email or phone call away. He would always respond that day to any issue that I had.
There were several times when a serious server issue would arise and Mark would drive 125 miles to come and help fix the problem. On more than one occasion, I would leave the office for the day while Mark was working only to come back in the morning to find him still working on the problem. This is dedication to a client.
Nine years in the computer industry is a lifetime, a lifetime off changes and new devices that I had to learn about and use. HTS was always there to help install and configure these devices as the network grew over the years. HTS was always there for consultation on new configurations or services that the staff required. They always allowed me to fully express our needs then discussed different options that would work. HTS never pushed a particular brand of hardware or software.
HTS has a CES contract for purchasing computer parts. I am a very frugal shopper and HTS would always have a very reasonable price for any parts that I needed. This included the purchase of parts for 2250 brand new computers including 199 inch flat screen monitors for $207,000. That works out to only $88.28 per machine. This was in 2008. Those machines are still in service and will be for several more years.
To work on any network that I manage. All the staff at HTS have various certifications for what they do. Their 24‐7 capability of monitoring makes them the ideal choice for network maintenance. They understand schools and how school budgeting works. Many IT companies demand payment up front and schools cannot pay for services before they are delivered. HTS is school friendly and experts in what they do.
Excellent IT Support
Harris Technology Services has responded quickly and efficiently to every need we have had this year. We work with the same polite and helpful people time after time, giving them an in-depth knowledge of our system and needs. I highly recommend them.
Our EduCare services provide 24/7 monitoring and Secured Remote Access for you network. With our tool set we are able to provide support throughout the state of New Mexico while reducing the cost of IT management and support. Some of the base features include:
- 24x7 Performance Monitoring verifies all of the critical network devices that comprise your network are healthy and functioning reliably and optimally
- Network Services Monitoring verifies the ongoing availability and connectivity of networking hardware (routers, switches, wireless access points). Monitoring of the ongoing health, performance, bandwidth, traffic and for hardware failures
- Server Support Services - Monitoring of the ongoing health, performance and errors of server hardware components Connectivity, CPU, Disk and Memory. Monitoring of the ongoing health, performance and errors in server-based Operating Systems
- Basic Security Services - Monitoring of the availability and connectivity of the firewall to verify the device is up and running
- Patch Management - Insure workstations and server are kept current with security and other critical updates
- Priority Response Level - As a preferred contract customer, response to your issues and requests are handled by a more stringent set of terms, and are given priority over non-contract customers
CES contracts allow us to provide a broad range of products and services to New Mexico Schools at exceptional price levels.
If you need an E-Rate vendor, we have been providing E-Rate Internal Connections and Basic Maintenance throughout New Mexico and Eastern Arizona since 2002. By assisting our clients with PIA reviews we achieve an overall 90% success rate in funding commitments for our clients.
With the current changes in E-RATE eligible equipment and services, HTS is an Ideal partner for schools. We can be your single source for Voice, Video and Data, all available on CES contracts.
Our EduCare services provide all of the supports services when E-Rate Funding leaves off. Combine EduCare services with E-RATE funding and you a a total support soultion for K12 education.
Need a new phone system or support for your existing one? You came to the right place, HTS installs and supports VoIP and digital phone systems. Our featured products include Allworx, ShoreTel, and Fortinet phone systems.
Despite the wide variety of business communication options available now, most Schools still rely on phones as their main channel of communications. The telephone has remained a prime fixture in many organizations, but that doesn't mean it hasn't evolved to meet the changing demands of today's companies. Businesses now have multiple phone systems to choose from, and it can be confusing for organizations without a strong tech background to know how to make the right choice for them.
VoIP reduces cost for equipment, lines, manpower, and maintenance. All of an organization's voice and data traffic is integrated into one physical network, bypassing the need for separate PBX tie lines. Although there is an initial setup cost, significant net savings can result from managing only one network and not needing to sustain a legacy telephony system in an increasingly digital and data-centered world. Also, the network administrator's burden may be lessened as they can now focus on a single network. There is no longer a need for several teams to manage a data network and another to manage a voice network. For consumers, VoIP reduces the charge of subscription or usage, especially for long distance and international calls.
Phone systems and Local Area Networks (LAN) have evolved and the same infrastructure can support both Voice and Data along with Video. At HTS we support to technology required to integrate voice systems into your data network. We support a wide range of voice systems including Allworx and ShoreTel.
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Hyper-V provides infrastructure so you can virtualize applications and workloads to support a variety of business goals aimed at improving efficiency and reducing costs, such as:
- Establish or expand a private cloud environment. Hyper-V can help you move to or expand use of shared resources and adjust utilization as demand changes, to provide more flexible, on-demand IT services.
- Increase hardware utilization. By consolidating servers and workloads onto fewer, more powerful physical computers, you can reduce consumption of resources such as power and physical space.
- Improve business continuity. Hyper-V can help you minimize the impact of both scheduled and unscheduled downtime of your workloads.
- Establish or expand a virtual desktop infrastructure (VDI). A centralized desktop strategy with VDI can help you increase business agility and data security, as well as simplify regulatory compliance and management of the desktop operating system and applications.
- Deploy Hyper-V and Remote Desktop Virtualization Host (RD Virtualization Host) on the same physical computer to make personal virtual desktops or virtual desktop pools available to your users.
- Increase efficiency in development and test activities. You can use virtual machines to reproduce different computing environments without the need for acquiring or maintaining all the hardware you would otherwise need
Talk to us about Hyper-V solutions 505-892-7364
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Talk to us about VMware solutions 505-892-7364